Refund policy
Prices & Payment
All prices displayed on our website include VAT where applicable.
The total order value, including applicable taxes, shipping costs, and any additional fees, will be clearly displayed at checkout before you complete your purchase.
Available payment methods and their terms are presented during checkout.
Right of Withdrawal & Returns
You have the right to withdraw from your purchase within 14 days without giving any reason.
For purchases of goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receive the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement, for example by contacting us using the contact details provided on our website.
Exceptions
The right of withdrawal does not apply to certain goods that are sealed for health protection or hygiene reasons where the seal has been removed after delivery.
This may apply to certain of our cosmetic and personal-care products once their protective seal has been opened.
If the exception applies, we will clearly inform you where appropriate.
Returning goods
If you withdraw from the contract, we will reimburse the payments received from you, including the applicable standard delivery costs, subject to the applicable legal requirements.
We may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever is earlier.
You are responsible for the direct cost of returning goods unless applicable law provides otherwise or we have agreed to bear those costs.
Return Conditions
When exercising your right of withdrawal, you are responsible for handling the product with reasonable care.
You may inspect the product to determine its nature, characteristics, and function, but the product must be returned in substantially the same condition as when received.
If the product has been handled beyond what is necessary to determine its nature, characteristics, and function, you may be responsible for any resulting reduction in the value of the product. In such cases, we reserve the right to reduce the refund accordingly, as permitted by applicable law.
To be eligible for a return:
- The product should be returned in its original packaging where possible.
- Any accessories, labels, manuals, and included materials should be returned with the product.
- The product should not show signs of unnecessary use or damage.
Returns
Unless the item is defective or we have shipped the wrong product, return shipping costs are the responsibility of the customer.
Returns should be sent as a parcel or tracked shipment. We recommend retaining proof of postage until the return has been processed.
If the item is defective, damaged upon delivery, or incorrectly supplied, we will cover the reasonable return shipping costs.
For return instructions, please contact our customer service team at info@recipeformen.com or register your return here.
Hygiene Products
For health and hygiene reasons, the right of withdrawal does not apply to sealed products that are not suitable for return once the seal has been broken after delivery.
This may apply to certain skincare, shaving, deodorant, haircare, and other personal care products.
This restriction does not affect your statutory rights if a product is faulty, damaged, or incorrectly supplied.
Exchanges
We do not process direct exchanges.
If you would like a different product, please return the original item and place a new order through our website.
Refunds
If you exercise your right of withdrawal, we will reimburse all payments received from you, including the cost of our standard delivery option, without undue delay and no later than 14 days from the day on which you inform us of your decision to withdraw from the purchase.
We may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first.
Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed.
You are responsible for the direct cost of returning the goods unless we have agreed to cover the return cost or the return is due to a defective or incorrectly supplied product.
Faulty or Incorrect Products
If you receive a faulty, damaged, or incorrect product, please contact our customer service as soon as possible after discovering the issue.
Consumers within the European Union are protected by the legal guarantee of conformity under applicable consumer protection law. The minimum legal guarantee period for goods in the EU is two years from delivery, although longer periods may apply under national law.
If a product does not conform to the agreement, you may be entitled to a repair, replacement, price reduction, or refund, depending on the circumstances and applicable law.
These statutory rights are separate from your right of withdrawal and are not affected by any commercial guarantee that may be offered with a product.
Please contact us at info@recipeformen.com and include your order number and a description of the issue.
Unclaimed Packages
Orders that are not collected and are returned to us may be subject to a handling and return shipping fee.
For unclaimed shipments, we reserve the right to charge an administrative fee of 150 SEK to cover return shipping and handling costs.
Contact Us
If you have any questions regarding returns, refunds, deliveries, or your order, please contact our customer service team:
Email: info@recipeformen.com